Terms of service

1. Service

These Terms are an agreement between you and Filezhare, Inc. ("Filezhare"), a Delaware C corporation. Filezhare provides cloud file storage and sharing tools. You are responsible for files uploaded to your account and for ensuring you have the right to store and share that content.

2. Acceptable Use

You may not upload or share illegal content, malware, abusive content, or content that infringes rights. We may suspend or terminate accounts that violate these terms.

Filezhare blocks common executable and script formats, but it does not guarantee that every permitted document, archive, or media file has been scanned or is safe. Upload only content you trust, and open only files you expected to receive.

3. Account Security

You are responsible for safeguarding your credentials and all actions taken under your account. Notify us immediately if you suspect unauthorized access.

4. Service Limits

Storage, upload, download, and sharing limits may apply to keep the service reliable and prevent abuse. Current limits are shown in the product where relevant and may be updated with reasonable notice.

5. Plans and Subscriptions

Filezhare offers free and paid plans. Listed paid-plan prices are base prices in USD. The final currency, billing period, service limits, applicable tax, and total are shown in Stripe Checkout before you confirm a purchase. Paid subscriptions renew automatically for the selected billing period until canceled. For eligible Managed Payments transactions, Sold through Link, LLC ("Sold through Link") is the merchant of record for the payment transaction. By starting a paid subscription, you authorize Sold through Link to charge the payment method you provide for recurring fees and applicable taxes.

A failed or disputed payment may result in retry attempts, a request to update your payment method, or restriction of paid plan entitlements. Filezhare does not grant paid storage or download capacity while a subscription is incomplete, unpaid, past due, paused, or otherwise not in good standing.

6. Cancellation and Refunds

You can cancel a paid subscription at any time without a cancellation fee through the Billing page or Onelink's customer tools. An ordinary cancellation or scheduled downgrade takes effect at the end of the current paid billing period unless the product or applicable law says otherwise. Canceling does not delete your Filezhare account or files. If your stored data exceeds the next plan's limit, you may need to reduce it before some storage actions are available.

Filezhare voluntarily promises a full refund of the first paid subscription charge when you record an unequivocal withdrawal request within 14 calendar days after that subscription contract is completed, regardless of how much you used the service. This promise applies once per account, to the first paid subscription charge only. It does not replace or limit a longer or additional cancellation, withdrawal, refund, or remedy right that mandatory law gives you.

A prominent online withdrawal function is available from the Billing page during the 14-day window. It identifies the contract, records your statement and timestamp before provider processing, immediately provides a downloadable acknowledgement, and also queues an email copy. Paid service may begin immediately, but beginning service does not waive Filezhare's stated refund promise or any statutory rights. A withdrawal request queues immediate subscription cancellation; paid-plan access can end when provider cancellation is confirmed.

For a later subscription contract or renewal, Filezhare reviews any requested refund under applicable law and Sold through Link's terms rather than extending the voluntary first-charge promise. Sold through Link is merchant of record for eligible transactions, handles transaction support, and sends the official refund or credit document. Provider and payment-method processing can affect when returned funds appear. You may also contact support@filezhare.com; using email is optional and does not replace the online function.

7. Taxes

Listed paid-plan prices exclude tax. Taxes are calculated at checkout and added when required. Stripe Checkout may collect billing or location details, calculate tax based on your location and customer status, and present a supported local currency before payment. You are responsible for providing accurate billing information. The final total appears before you authorize payment.

8. Data Retention and Deletion

You can delete files and folders at any time. Deleted items remain recoverable from Trash for the period shown in the product, then are permanently removed from active object storage. Residual metadata in service-provider backups, where present, ages out under the provider's backup-retention schedule.

9. Availability

We aim for reliable uptime but do not guarantee uninterrupted availability. Scheduled and emergency maintenance may occur.

10. Limitation of Liability

To the maximum extent permitted by law, Filezhare is provided on an "as is" basis without warranties of uninterrupted or error-free operation.

11. Contact

For legal or account requests, contact Filezhare, Inc. at support@filezhare.com or +1 (302) 487-8557. Our mailing address is 111B South Governors Avenue, Suite 92766, Dover, Delaware 19904, United States.